Artificial intelligence (AI) is not-so-slowly working its way into all industries — including healthcare. Even an area as complicated as surgery now benefits from AI assistance.
Although robot-only surgeries may be a long way off, other AI healthcare use cases are the norm. In fact, as many as 90% of hospitals have an AI strategy in place.
It’s safe to say that healthcare practices without existing AI strategies are behind the times.
If that includes your practice, you may be unsure of where to start. AI healthcare use cases are far-reaching and can be complex, but the truth is that most practices start simple, often with patient workflows.
Let’s take a closer look at specific processes that your practice can easily start automating with AI.
The days of waiting for your doctor’s office to open so you can call and schedule an appointment are over. Today, 68% of patients prefer providers who allow them to schedule, change and cancel appointments online.
Why is this the case? Well, consumers increasingly want autonomy in all their interactions and transactions.
Consumers have come to expect a convenient, frictionless experience for everything from ordering groceries to banking online. Why shouldn’t they expect the same from their healthcare providers?
But the benefits of online scheduling aren’t for patients alone. AI can benefit your practice by reducing both administrative tasks and no-shows:
- Administrative tasks — Free up your staff to focus on more complex tasks, such as patient care.
- No-shows — Patients can more easily reschedule or cancel appointments if necessary, saving physicians an average of $200 per no-show.
The results are better outcomes — for your patients’ health as well as your practice’s bottom line.
Insurance Verification and Billing
How often do your patients complain about inaccurate billing?
Considering the increasing complexity of insurance plans and the large number of claims that healthcare providers process, errors are unsurprising. But before you write them off as inevitable, consider that inaccurate cost estimates are enough to push 60% of patients to switch providers.
AI can help with that. An effective payment platform enables your practice to automate these crucial tasks:
- Checking insurance coverage and eligibility instantly
- Providing up-front payment estimates
- Verifying data and identifying potential errors to prevent costly denied claims
- Producing accurate bills and statements
- Offering a contactless payment solution
> Pro tip: Wendi can verify insurance benefits with more than 1,800 payers in a matter of seconds, with no risk of errors. Plus, Wendi-supported insurance providers cover 96% of patients.
No patient wants to feel like just another name on your caseload. That extends to all aspects of patient care, especially provider-patient communication.
In fact, studies have shown that consistent and personalized communication can increase both downstream revenue and in-network loyalty. And studies have linked personalized overall care to better health outcomes.
How does AI enter the picture?
Well, AI can help by bridging the gap between efficient mass communications and individualized patient experiences. With the right tools, you can make sure your patients feel seen and understood — and get the right information at the right time via their preferred communication method.
For example, Wendi offers mass texting and text scheduling for when you need to share important updates or reminders with all your patients. But you can also customize SMS snippets for individualized communication.
Wendi’s chatbot even responds to each and every one of your office’s missed calls with a text message to see how she can help. As a result, your patients know you’re there for them 24/7 — even after hours.
What’s more, Wendi logs every communication from a HIPAA-compliant dashboard to help you track patient history and guarantee compliance.
Bring Your Practice Into the 21st Century With Wendi
Like house calls, certain manual healthcare processes are simply things of the past.
Thankfully, Wendi is here to help bring your practice into the 21st century.
Wendi is a digital assistant for healthcare practices that automates and simplifies the entire patient journey.
From verifying insurance to scheduling appointments and managing patient communication, Wendi takes administrative tasks off your hands. And that frees you up for what’s most important — patient care.
Schedule a free demo today to see firsthand how Wendi will modernize your practice.
Featured image via Unsplash