Virtual Front Office Designed for Providers
Wendi provides the top virtual assistant for physicians to ensure your practice’s priorities receive expert support. And in turn, a virtual front office helps you grow and expand. Save money, improve profits and enjoy a frictionless office with our help. Thanks to our versatile capabilities, Wendi integrates seamlessly into every office workflow — especially those where you need the most help!
AI front office assistants from Wendi support all areas of your practice
Examples of tasks that our digital healthcare front office assistants handle:
- Scheduling and managing appointments
- Confirming and disconfirming patients (verbally and digitally)
- Collecting and verifying insurance information
- Managing outstanding patient insurance claims
- Handling staff compensation and patient invoices
- Reactivating accounts for continued patient care
- Maintaining consistent digital check-ins with patients for ongoing support
Wendi’s Virtual Assistant for Doctors
Patient Journeys
Automate the patient journey with Wendi’s phone, text and chat capabilities:
- Contact capture
- Patient screening
- Insurance benefits
- Appointment scheduling
- Forms management
- Unified phone, text and chat inbox
Patient Workflows
Automate existing patients’ workflows. Patients can easily chat with Wendi to handle various requests:
- Canceling and rescheduling appointments
- Verifying insurance instantly
- Seek care based on ailment
- Messageing to and from providers
- Forms sent by text, chat or website
Insurance Benefits
Check and verify insurance benefits instantly with Wendi. We can verify more than 1,800 payers in seconds — to boot, Wendi-supported insurers cover more than 96% of people.
of people are covered by insurance providers that Wendi supports
Phone System
Streamline your phone system. Wendi offers a complete text and phone system with unlimited call routing and forwarding and messaging. Our benefits don’t stop there:
- Inbound call round robin and voicemail
- Transcribed voicemail
- Automatic text reply to unanswered calls
- Schedule appointments via automation
- Chats that convert to text
- Customizable SMS workflows
- Individual and Mass texting
- Text scheduling
Benefits of Digital Healthcare Assistants
- Easy Intake
- Any Time Zone 24/7
- HIPAA Trained
- Saving Time
- Increased Profits
- Higher Patient Satisfaction
- Calling Services
- More Productive Workflows
- Increased Team Productivity
Digital Healthcare Assistant FAQs
A virtual healthcare assistant is a digital tool that uses artificial intelligence (AI) and natural language processing to provide patients with personalized assistance. Patients can access a virtual healthcare assistant (or “virtual front office”) through various channels, like phone, voice, text, chat or onlne.
A virtual healthcare assistant uses AI to automate nearly all administrative functions from intake to scheduling and insurance verification. The algorithms over time will learn from large data sets of data from workflow so as to optimize your practice’s patient management effectiveness over time.
Virtual healthcare assistants offer patients many benefits, including 24/7 access to patient management, appointment scheduling, insurance verification, and intake.
Wendi designs virtual healthcare assistants to be secure and comply with regulatory standards — such as HIPAA, GDPR and CCPA — to protect patient privacy and data security. However, patients should always use caution when sharing sensitive medical information. Wendi ensures patients have a trusted and secure virtual healthcare assistant platform at their fingertips.
Meet Wendi
Contact us to learn how to get your personal digital healthcare assistant working for you all year, 24×7, for the cost of one new employee month.
