Physicians

Automate the Patient Journey and Calls

AI-Powered

Automated phone scheduling and insurance verification 

24/7 Availability

Wendi never sleeps

Insurance and Scheduling Simplified

Check benefits coverage and schedule availability instantly

Physicians2024-11-07T07:23:34-08:00

A Call Agent Designed for Providers

Wendi provides the top call agent for physicians to ensure your practice’s priorities receive expert support. In turn, a call agent helps you grow and expand. With our help, you can save money, improve profits, and enjoy a frictionless office.

Thanks to our versatile capabilities, Wendi integrates into every office workflow—especially those you need the most help!

AI call agents from Wendi to support all areas of your practice

 Answering calls 24/7 –  Human-quality conversations –   Scheduling & Insurance Automation

Examples of tasks that our call agent handle:

  • Answering calls 24/7 with the ability to transfer patient

  • Scheduling and managing appointments

  • Verifying insurance in real-time

  • Getting questions answered with automation

  • Transferring calls to staff when needed

  • Moving data to EMR

  • Collecting and verifying insurance information

  • Checking real-time calendar availability and booking visit

  • Delivering text confirmation and reminders

Wendi’s Virtual Assistant for Doctors

Patient Journeys

Automate the patient journey with Wendi’s call agent capabilities:

  • Contact capture

  • Patient screening
  • Insurance benefits verfication
  • Appointment Scheduling

  • Providing practice information

  • 24/7 availability

Patient Workflows

Patients can easily talk with the Wendi agent to handle various requests:

  • Scheduling appointments

  • Verifying insurance instantly
  • Determine the provider best suited for their care 

  • Access to practice information like location, hours, and more

  • Reminders and confirmations sent by text    

  • Automatic data entry to EMR 

Phone, Text and Chat System

Wendi offers a complete text and phone system with unlimited call routing and forwarding and messaging. Our benefits don’t stop there:

  • Inbound call round robin and voicemail
  • Text transcribed voicemail and chats

  • Automatic text reply to unanswered calls
  • Schedule appointments via automation
  • Customizable SMS workflows
  • Individual and Mass texting
  • Text scheduling

Benefits of Wendi’s Call Agent

  • Easy Patient Intake

  • 24/7 Availability for Any Time Zone

  • HIPAA compliant

  • Massive Time Savings

  • Increased Profits

  • Higher Patient Satisfaction

  • Increased Patient Treatment Compliance

  • Human-quality conversations

  • More Efficient Workflows

  • Increased Staff Productivity

Wendi Call Agent FAQs

What is a Wendi call agent?2024-11-07T07:20:30-08:00

A Wendi call agent is a solution that uses artificial intelligence (AI) and natural language processing to provide patients with personalized assistance. Patients can access a call agent through the phone.

How does a Wendi call agent work?2024-11-07T07:20:54-08:00

A call agent uses AI to automate nearly all administrative functions, from intake to scheduling and insurance verification. Over time, the algorithms will learn from large data sets of workflow data to optimize your practice’s patient management effectiveness.

What are the benefits of using a Wendi call agent?2024-11-07T07:21:27-08:00

Call agents offer patients many benefits, including 24/7 access to practice information, appointment scheduling, insurance verification, and intake.

Are healthcare call agents safe and secure?2024-11-06T13:34:15-08:00

Wendi designs call agents to be secure and comply with regulatory standards — such as HIPAA, GDPR, and CCPA — to protect patient privacy and data security. However, patients should always use caution when sharing sensitive medical information. Wendi ensures patients have a trusted and secure virtual healthcare assistant platform.

Some of our Happy Customers

Leading practices trust Wendi.

Reduced admin burden

“The Wendi call agent is a critical member of our team. Since adding her to our website, we have saved hours daily. We’ve also seen a higher new patient count by streamlining the onboarding process. Wendi saved us from hiring someone new at 10X the cost.”

Colleen Hilton, Acuity Counseling

Increased new patient throughput

“We are a group mental health practice with dozens of providers. Wendi has improved our new customer acquisition by 40%, saving us daily hours and producing a 300X ROI within 30 days.”

Tamara Lagalo, Spring Forest Counseling

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