Automate the Patient Journey and Workflows


Automated phone, text and chat 

24/7 support

Wendi never sleeps

Insurance Simplified

Check benefits coverage instantly


Virtual Front Office Designed for Providers

Wendi provides the top virtual assistant for physicians to ensure your practice’s priorities receive expert support. And in turn, a virtual front office helps you grow and expand. Save money, improve profits and enjoy a frictionless office with our help.

Thanks to our versatile capabilities, Wendi integrates seamlessly into every office workflow — especially those where you need the most help!

AI front office assistants from Wendi support all areas of your practice

Journeys – Workflows – Phone System

Examples of tasks that our digital healthcare front office assistants handle:

  • Scheduling and managing appointments
  • Simplifying intake with digital forms
  • Engaging patients when you can’t with chat and text

  • Getting questions answered with automation
  • Getting back to missed calls with intake automation
  • Confirming and disconfirming patients (verbally and digitally)
  • Collecting and verifying insurance information
  • Getting CPT-level data to bill from Insurance properly
  • Maintaining consistent digital check-ins with patients for ongoing support

Wendi’s Virtual Assistant for Doctors

Patient Journeys

Automate the patient journey with Wendi’s phone, text and chat capabilities:

  • Contact capture

  • Patient screening
  • Insurance benefits verfication
  • Appointment Scheduling

  • Forms management

  • Unified phone, text and chat inbox

Patient Workflows

Automate existing patients’ workflows. Patients can easily chat with Wendi to handle various requests:

  • Canceling and rescheduling appointments
  • Verifying insurance instantly
  • Seek care based on ailment
  • Sending and receiving messages to and from providers
  • Form sent by text,chat or embeddable on website
  • Check and verify insurance benefits instantly

Phone, Text and Chat System

Wendi offers a complete text and phone system with unlimited call routing and forwarding and messaging. Our benefits don’t stop there:

  • Inbound call round robin and voicemail
  • Text transcribed voicemail and chats

  • Automatic text reply to unanswered calls
  • Schedule appointments via automation
  • Customizable SMS workflows
  • Individual and Mass texting
  • Text scheduling

Benefits of Digital Healthcare Assistants

  • Easy Patient Intake

  • 24/7 Availability for Any Time Zone

  • HIPAA Trained Support

  • Massive Time Savings

  • Increased Profits

  • Higher Patient Satisfaction

  • Increased Patient Treatment Compliance

  • Calling and Chat Services

  • More Efficient Workflows

  • Increased Staff Productivity

Digital Healthcare Assistant FAQs

What is a virtual healthcare assistant?2024-04-01T17:42:13-07:00

A virtual healthcare assistant is a digital tool that uses artificial intelligence (AI) and natural language processing to provide patients with personalized assistance. Patients can access a virtual healthcare assistant (or “virtual front office”) through various channels, like phone, voice, text, chat or onlne.

How does a virtual healthcare assistant work?2024-04-01T17:43:03-07:00

A virtual healthcare assistant uses AI to automate nearly all administrative functions from intake to scheduling and insurance verification. The algorithms over time will learn from large data sets of data from workflow so as to optimize your practice’s patient management effectiveness over time.

What are the benefits of using a virtual healthcare assistant?2024-04-01T17:44:04-07:00

Virtual healthcare assistants offer patients many benefits, including 24/7 access to patient management, appointment scheduling, insurance verification, and intake.

Are virtual healthcare assistants safe and secure?2024-04-01T18:10:07-07:00

Wendi designs virtual healthcare assistants to be secure and comply with regulatory standards — such as HIPAA, GDPR and CCPA — to protect patient privacy and data security. However, patients should always use caution when sharing sensitive medical information. Wendi ensures patients have a trusted and secure virtual healthcare assistant platform at their fingertips.

Some of our Happy Customers

Leading practices trust Wendi.

Reduced admin burden

“The Wendi digital assistant is a critical member of our team. Since adding her to our website, we have saved hours daily. We’ve also seen a higher new patient count by streamlining the onboarding process. Wendi saved us from having to hire someone new at 10X the cost.”

Colleen Hilton, Acuity Counseling

Increased new patient throughput

“We are a group mental health practice with dozens of providers. Wendi has improved our new customer acquisition by 40%, saving us daily hours and producing a 300X ROI within 30 days.”

Tamara Lagalo, Spring Forest Counseling

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