Orthopedics

Automate the Patient Journey and Workflows

AI-Powered

Automated phone, text and chat 

24/7 support

Wendi never sleeps

Insurance Simplified

Check benefits coverage instantly

Orthopedics2024-04-03T18:24:00-07:00

Wendi Virtual Assistant Designed for Orthopedic Practices

Wendi provides the top virtual assistant specialized to ensure your orthopedic practice’s priorities receive expert support. And in turn, a virtual front office helps your practice grow and expand. Save time, make more money and enjoy a frictionless office with our tools.

Thanks to our versatile AI capabilities, Wendi integrates seamlessly into every office workflow — especially where you need the most help!

AI front office assistants from Wendi support all areas of your practice

Journeys – Workflows – Phone Systems

Wendi’s virtual assistant for orthopedic physicans handles these tasks and more:

  • Scheduling and managing appointments
  • Simplifying intake with digital forms
  • Engaging patients when you can’t with chat and text

  • Getting questions answered with automation
  • Getting back to missed calls with intake automation
  • Confirming and disconfirming patients (verbally and digitally)
  • Collecting and verifying insurance information
  • Getting CPT-level data to bill from Insurance properly
  • Maintaining consistent digital check-ins with patients for ongoing support

Wendi’s Virtual Assistant for Orthopedic Practices

Patient Journeys

Make the patient/client journey as stress-free as possible with Wendi’s help. Wendi’s phone, text and chatbot capabilities automate the patient/client journey, making these areas a breeze:

  • Checking insurance benefits
  • Routing patient to available provider or location
  • Simplifying the patient referral process
  • Managing forms digitally
  • Scheduling appointments
  • Screening your patients/clients

Patient Workflows

Make your patient/client workflow the best it can be with Wendi’s innovative technology. Wendi’s communication with patients/clients is crystal-clear when it comes to anything office-related. And you can rest assured that Wendi efficiently completes these tasks:

  • Checking insurance data in seconds
  • Wendi quickly authenticates over 1,800 insurance payers

  • Completing website, text and chat forms
  • Rescheduling and canceling appointments
  • Sending and receiving messages to and from providers
  • Send and receive messages from mental health professionals and patients

Phone, Text and Chat System

Use Wendi’s chat, text and phone system to automate your center’s daily duties. Enjoy unlimited messaging, call routing and call forwarding, to name a few. But here’s a more comprehensive view of what Wendi can take on:

  • Inbound call round robin and voicemail
  • Text transcribed voicemail and chats

  • Automatic text reply to unanswered calls
  • Schedule appointments via automation
  • Customizable SMS workflows
  • Individual and Mass texting
  • Text scheduling

The Advantages of an Orthopedic Virtual Assistant

  • Being Available 24/7, in Any Time Zone
  • Boosting Revenue
  • Building More Constructive Workflows
  • Having Comprehensive Calling Capabilities
  • Increasing Patient/Client Satisfaction
  • Increasing Staff Productivity
  • Maintaining HIPAA Compliance
  • Organizing Your Office Tasks
  • Simplifying Billing Processes
  • Streamlining and Saving Time

Virtual Orthopedic Assistant FAQs

What is a virtual healthcare assistant?2024-04-01T17:42:13-07:00

A virtual healthcare assistant is a digital tool that uses artificial intelligence (AI) and natural language processing to provide patients with personalized assistance. Patients can access a virtual healthcare assistant (or “virtual front office”) through various channels, like phone, voice, text, chat or onlne.

How does a virtual healthcare assistant work?2024-04-01T17:43:03-07:00

A virtual healthcare assistant uses AI to automate nearly all administrative functions from intake to scheduling and insurance verification. The algorithms over time will learn from large data sets of data from workflow so as to optimize your practice’s patient management effectiveness over time.

What are the benefits of using a virtual healthcare assistant?2024-04-01T17:44:04-07:00

Virtual healthcare assistants offer patients many benefits, including 24/7 access to patient management, appointment scheduling, insurance verification, and intake.

Are virtual healthcare assistants safe and secure?2024-04-01T18:10:07-07:00

Wendi designs virtual healthcare assistants to be secure and comply with regulatory standards — such as HIPAA, GDPR and CCPA — to protect patient privacy and data security. However, patients should always use caution when sharing sensitive medical information. Wendi ensures patients have a trusted and secure virtual healthcare assistant platform at their fingertips.

Some of our Happy Customers

Leading practices trust Wendi.

Reduced admin burden

“The Wendi digital assistant is a critical member of our team. Since adding her to our website, we have saved hours daily. We’ve also seen a higher new patient count by streamlining the onboarding process. Wendi saved us from having to hire someone new at 10X the cost.”

Colleen Hilton, Acuity Counseling

Increased new patient throughput

“We are a group mental health practice with dozens of providers. Wendi has improved our new customer acquisition by 40%, saving us daily hours and producing a 300X ROI within 30 days.”

Tamara Lagalo, Spring Forest Counseling

Go to Top