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A Black doctor in a gray room checks a tablet for patient messages as part of automated medical answering services. He wears glasses, a white lab coat and a stethoscope around his neck.

Automated Medical Answering Services: Are They Worth It?

You’ve heard patients’ woes when you run a healthcare practice. “Why can’t I reach anyone after hours?” “I have a last-minute change and need to reschedule!” The solution for countless clinics is using a traditional medical office answering service. Callers speak quickly with real people, but receptionists can do only so much, like taking messages …

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9 Reasons To Use HIPAA-Compliant Texting in Healthcare

Secure and efficient communication is essential in any healthcare setting — especially in today’s digital age. And with the increasing need to share sensitive patient information in real-time, healthcare providers are turning to HIPAA-compliant texting solutions.  In this article, we’ll explore nine compelling reasons healthcare providers should adopt secure texting for healthcare and how medical …

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A close-up image of a healthcare provider's hand holding a patient's hand

How Patient Journey Mapping Revolutionizes Your Healthcare Experience

Healthcare is a constantly evolving industry — especially when it comes to providing patients with the best-possible care and experience.  But as patients navigate the complex healthcare system, they must understand their journey from start to finish. This is where patient journey mapping comes into play.  Patient journey mapping is a powerful tool that allows …

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Left arm of a healthcare professional with a smart watch on resting on a table with a computer, stethoscope and notepad

Virtual Medical Scribe: What You Need To Know

In today’s tech-driven world, practically every industry moves at a rapid clip. And you’ll certainly notice an abundance of advancements in the healthcare field — in fact, they’ve revolutionized how medical professionals work.  One of these innovations is the virtual scribe. It streamlines processes ranging from communications to documentation to organization in offices. And in …

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A blacktop desk with a phone and computer in sleep mode on top of it

How To Run a More Efficient Practice With a Virtual Healthcare Front Office

As healthcare capabilities become more comprehensive and advanced, patient expectations grow right alongside them.  And while these advancements allow practitioners to provide patients with better care, keeping up with daily administrative work often takes too much time.  That’s where virtual assistants come in.  Many modern healthcare facilities are looking for new ways to improve their …

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Photo of person's hands typing on a laptop with a stethoscope next to it, rested on the table.

5 Patient Engagement Strategies For Your Healthcare Practice

Professional, clinical care is certainly important when it comes to proper health and wellness. But achieving optimal health is also in the hands of the patient, not just the provider.  Patients must be involved in managing their own health if they want their professional healthcare to reach its full potential.  Whether this means knowing about …

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Considering Using AI in Your Healthcare Practice? Here’s Where To Start

Artificial intelligence (AI) is not-so-slowly working its way into all industries — including healthcare. Even an area as complicated as surgery now benefits from AI assistance. Although robot-only surgeries may be a long way off, other AI healthcare use cases are the norm. In fact, as many as 90% of hospitals have an AI strategy …

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