Mental Health

Automate the Patient Journey and Calls

AI-Powered

Automated phone scheduling and insurance verification 

24/7 Availability

Wendi never sleeps

Insurance and Scheduling Simplified

Check benefits coverage and schedule availability instantly

Mental Health2024-11-07T09:36:03-08:00

Mental Health Call Agent Designed for Therapists, Psychologists and Psychiatrists

Say hi to Wendi, a time-saving and cost-effective call agent for mental health therapists, psychologists, and psychiatrists. Then, say goodbye to the need for another set of hands. With Wendi, you have more leeway to build your practice while treating patients/clients. Wendi’s expert AI training allows it to cover calls, streamline workflows, handle scheduling, and do much more. And few things are more valuable for your practice than having more time and money!

Are you ready to free up your day?

AI call agents from Wendi support all areas of your practice

Answering calls 24/7 – Human-quality conversations – Scheduling & Insurance Automation

Wendi’s mental health call agent shoulders these tasks and more:

  • Answering calls 24/7 with the ability to transfer patient

  • Scheduling and managing appointments

  • Verifying insurance in real-time

  • Getting questions answered with automation

  • Transferring calls to staff when needed

  • Moving data to EMR

  • Collecting and verifying insurance information

  • Checking real-time calendar availability and booking visit

  • Delivering text confirmation and reminders

Explore Wendi’s Mental Health Call Agent

Patient Journeys

Make the patient/client journey frictionless with Wendi’s help. Wendi’s phone agent automates the patient/client journey, making these areas a breeze:

  • Contact capture

  • Patient screening

  • Insurance benefits verification

  • Appointment Scheduling

  • Providing practice information

  • 24/7 availability

Patient Workflows

Maximize your patient/client workflows with Wendi’s cutting-edge technology. Wendi quickly communicates with patients/clients and swiftly completes tasks like these:

  • Checking insurance data in seconds

  • Wendi quickly authenticates over 1,800 insurance payers

  • Determine the provider best suited for their care

  • Scheduling  appointments

  • Access to practice information like location, hours, and more

  • Text message confirmations and reminders

Advantages of a Mental Health Call Agent

  • Available 24/7, in Any Time Zone

  • Boosting Revenue
  • Building More Constructive Workflows
  • Having Comprehensive Calling Capabilities
  • Increasing Patient/Client Satisfaction
  • Increasing Staff Productivity
  • Maintaining HIPAA Compliance
  • Optimizing Your Office Tasks

  • Simplifying Insurance Processes

  • Streamlining and Saving Time

Wendi Call Agent FAQs

What is a mental health call agent?2024-11-06T14:44:04-08:00

A mental health call agent like Wendi is a phone solution that works via AI training. It helps you grow your practice by automating office tasks, such as providing patients with practice information, scheduling appointments, and checking insurance data.

What can mental health call agents do for my practice?2024-11-06T14:44:21-08:00

A mental health call agent like Wendi handles administrative work securely and swiftly while remaining HIPAA compliant. It automates the patient/client journey, powers phone/text communications, handles appointments, checks insurance, and streamlines workflows.

Because Wendi acts as a call agent, neither your real-life staff nor the call center must complete those time-consuming duties. And you don’t have to hire, train, and pay another human employee.

What are the main advantages of using a call agent for mental health therapists, psychologists, and psychiatrists?2024-11-06T14:44:39-08:00

You enjoy a spectrum of benefits when you enlist a call agent for a mental health practice.

First, a call agent like Wendi saves your practice significant time and costs. Because it covers all your calls and resulting daily office work, you don’t have to pay another staff member’s salary or hire a call center. Furthermore, it boosts patient/client engagement by naturally maintaining lines of communication — a necessity in the mental health field.

How does a call agent for a mental health practice work?2024-11-06T14:44:55-08:00

A mental health call agent works with state-of-the-art AI and natural language processing.

Developers train it to log, process, and respond to patients and clients during over-the-phone interactions. It also pulls from a wealth of practice-provided information to help the agent address more questions in the patient conversation.

Is a mental health call agent comparable to a therapist, psychologist, or psychiatrist?2024-11-06T14:45:19-08:00

No. A mental health call agent cannot suggest resources (such as hotlines and prescription information) and recommend courses of action. Its capabilities are limited to practice information, intake, verification, and scheduling needs.

It cannot provide the personal, custom care that a professional therapist, psychologist, or psychiatrist does. Your patients/clients should speak with licensed professionals for tailored treatment.

When patients/clients share information with a mental health call agent, is that information private?2024-11-06T14:45:57-08:00

Yes. The data a mental health call agent handles is secure.

Still, patients/clients and mental health professionals should exercise discretion when providing personal, sensitive information.

How current is the information a mental health call agent offers?2024-11-06T14:46:22-08:00

Currently, the information mental health call agents offer patients/clients depends on the information provided by the practice.1.

Some of our Happy Customers

Leading practices trust Wendi.

Reduced admin burden

“The Wendi call agent is a critical member of our team. Since adding her to our website, we have saved hours daily. We’ve also seen a higher new patient count by streamlining the onboarding process. Wendi saved us from hiring someone new at 10X the cost.”

Colleen Hilton, Acuity Counseling

Increased new patient throughput

“We are a group mental health practice with dozens of providers. Wendi has improved our new customer acquisition by 40%, saving us daily hours and producing a 300X ROI within 30 days.”

Tamara Lagalo, Spring Forest Counseling

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