Mental Health

Automate the Patient Journey and Workflows

AI-Powered

Automated phone, text and chat 

24/7 support

Wendi never sleeps

Insurance Simplified

Check benefits coverage instantly

Mental Health2024-06-24T15:10:58-07:00

Mental Health Virtual Assistant Designed for Therapists, Psychologists and Psychiatrists

Say hi to Wendi, a time-saving and cost-effective virtual assistant for mental health therapists, psychologists and psychiatrists. Then, say goodbye to the need for another set of hands. With Wendi, you have more leeway to build your practice while treating patients/clients. Wendi’s expert AI training allows it to cover calls, streamline workflows, handle scheduling and do much more. And few things are more valuable for your practice than having more time and money!

Are you ready to free up your day?

AI front office assistants from Wendi support all areas of your practice

Journeys – Workflows – Phone Systems

Wendi’s mental health virtual assistant shoulders these tasks and more:

  • Scheduling and managing appointments
  • Simplifying intake with digital forms
  • Engaging patients when you can’t with chat and text

  • Getting questions answered with automation
  • Getting back to missed calls with intake automation
  • Confirming and disconfirming patients (verbally and digitally)
  • Collecting and verifying insurance information
  • Getting CPT-level data to bill from Insurance properly
  • Maintaining consistent digital check-ins with patients for ongoing support

Explore Wendi’s Mental Health Virtual Assistant

Patient Journeys

Make the patient/client journey frictionless with Wendi’s help. Wendi’s phone, text and chat capabilities automate the patient/client journey with an array of smart actions:

  • Verifying mental health insurance benefits
  • Routing patient to available provider or location
  • Simplifying the patient referral process
  • Managing forms digitally
  • Scheduling appointments
  • Screening your patients/clients

Patient Workflows

Maximize your patient/client workflows with Wendi’s cutting-edge technology. Wendi easily communicates with patients/clients and swiftly complete tasks like these:

  • Checking insurance data in seconds
  • Wendi quickly authenticates over 1,800 insurance payers

  • Completing website, text and chat forms
  • Rescheduling and canceling appointments
  • Sending and receiving messages to and from providers
  • Send and receive messages from mental health professionals and patients

Phone, Text and Chat System

Wendi offers a complete text and phone system with unlimited call routing and forwarding and messaging. Our benefits don’t stop there:

  • Inbound call round robin and voicemail
  • Text transcribed voicemail and chats

  • Automatic text reply to unanswered calls
  • Schedule appointments via automation
  • Customizable SMS workflows
  • Individual and Mass texting
  • Text scheduling

Advantages of a Mental Health Virtual Assistants

  • Being Available 24/7, in Any Time Zone
  • Boosting Revenue
  • Building More Constructive Workflows
  • Having Comprehensive Calling Capabilities
  • Increasing Patient/Client Satisfaction
  • Increasing Staff Productivity
  • Maintaining HIPAA Compliance
  • Organizing Your Office Tasks
  • Simplifying Billing Processes
  • Streamlining and Saving Time

Digital Healthcare Assistant FAQs

What is a mental health virtual assistant?2024-04-03T13:28:11-07:00

A mental health virtual assistant like Wendi is a phone, text and chat tool that works via AI training. It helps you grow your practice by automating office tasks, such as transcribing voicemail, scheduling appointments and checking insurance data.

What can mental health virtual assistants do for my practice?2024-04-03T13:32:36-07:00

A mental health virtual assistant like Wendi handles administrative work securely and swiftly while remaining HIPAA compliant. It automates the patient/client journey, powers phone/text communications, handles appointments, checks insurance and streamlines workflows.

Because Wendi acts as virtual digital front office, your real-life staff doesn’t have to complete those time-consuming duties. And you don’t have to hire, train and pay another human employee.

What are the main advantages of using a virtual assistant for mental health therapists, psychologists and psychiatrists?2024-04-03T13:35:51-07:00

You enjoy a spectrum of benefits when you enlist a virtual assistant for a mental health practice.

First, a virtual assistant like Wendi saves your practice significant time and costs. Because it covers daily office work, you don’t have to pay another staff member’s salary. Furthermore, it boosts patient/client engagement by naturally maintaining lines of communication — a necessity in the mental health field.

In fact, Wendi outsmarts other virtual assistant companies for a mental health practice because of its intuitive, targeted communication skills.

How does a virtual assistant for a mental health practice work?2024-04-03T13:37:23-07:00

Like other virtual healthcare assistants, a mental health virtual assistant works with state-of-the-art AI and natural language processing.

Developers train it to log, process and respond to patients/clients during over-the-phone and online interactions. It also pulls from a wealth of sources to capture and scan patient/client data.

Is a mental health virtual assistant comparable to a therapist, psychologist or psychiatrist?2024-04-03T13:39:29-07:00

No. A mental health virtual assistant cannot suggest resources (such as hotlines and prescription information) and recommend courses of action. Its capabilities are limited to intake, verification and scheduling needs.

It cannot provide the personal, custom care that a professional therapist, psychologist or psychiatrist does. Your patients/clients should speak with licensed professionals for tailored treatment.

When patients/clients share information with a mental health virtual assistant, is that information private?2024-04-03T13:56:03-07:00

Yes. The data a mental health virtual assistant handles is secure.

Still, it’s wisest for patients/clients and mental health professionals to use discretion when submitting any personal, sensitive information online.

How current is the information a mental health virtual assistant offers?2024-04-03T13:59:07-07:00

As of present, the information mental health virtual assistants offer patients/clients in chat communications dates to 2021.

However, updates are ongoing, and Wendi draws data from many sources. These include patient/client records, logged interactions, contact information and insurance records.

Some of our Happy Customers

Leading practices trust Wendi.

Reduced admin burden

“The Wendi digital assistant is a critical member of our team. Since adding her to our website, we have saved hours daily. We’ve also seen a higher new patient count by streamlining the onboarding process. Wendi saved us from having to hire someone new at 10X the cost.”

Colleen Hilton, Acuity Counseling

Increased new patient throughput

“We are a group mental health practice with dozens of providers. Wendi has improved our new customer acquisition by 40%, saving us daily hours and producing a 300X ROI within 30 days.”

Tamara Lagalo, Spring Forest Counseling

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