Recovery Centers

Automate the Patient Journey and Calls

AI-Powered

Automated phone scheduling and insurance verification 

24/7 Availability

Wendi never sleeps

Insurance and Scheduling Simplified

Check benefits coverage and schedule availability instantly

Recovery Centers2024-11-06T14:35:38-08:00

Recovery Center Call Agent Designed for Mental Health Professionals

Say hi to Wendi, a recovery center call agent for therapists, counselors, psychologists, and psychiatrists. With Wendi, you save time and money, allowing you to better care for and treat your patients/clients. Wendi’s AI helps you handle calls, schedule, verify insurance, and provide information about your practice.

Are you ready to free up your day and work smarter with an AI call agent?

AI call agents from Wendi support all areas of your practice

Answering calls 24/7 – Human-quality conversations – Scheduling & Insurance Automation

Here are some tasks Wendi’s recovery center call agent tackles:

  • Answering calls 24/7 with the ability to transfer patient

  • Scheduling and managing appointments

  • Verifying insurance in real-time

  • Getting questions answered with automation

  • Transferring calls to staff when needed

  • Moving data to EMR

  • Collecting and verifying insurance information

  • Checking real-time calendar availability and booking visit

  • Delivering text confirmation and reminders

Explore Wendi’s Call for Recovery Centers

Patient Journeys

Make the patient/client journey as stress-free as possible with Wendi’s help. Wendi’s phone agent automates the patient/client journey, making these areas a breeze:

  • Checking insurance benefits
  • Routing patients to available staff

  • Simplifying the patient referral process
  • 24/7 access to practice and information

  • Scheduling appointments
  • Screening your patients/clients

Patient Workflows

Make your patient/client workflow the best possible with Wendi’s innovative technology. Wendi’s communication with patients/clients is of a human quality. And you can rest assured that Wendi efficiently completes these tasks:

  • Checking insurance data in seconds
  • Wendi quickly authenticates over 1,800 insurance payers

  • Determine the provider best suited for their care

  • Scheduling appointments

  • Access to practice information like location, hours, and more

  • Text message confirmations and reminders

The Advantages of a Recovery Center Call Agent

  • Available 24/7, in Any Time Zone

  • Boosting Revenue
  • Building More Constructive Workflows
  • Having Comprehensive Calling Capabilities
  • Increasing Patient/Client Satisfaction
  • Increasing Staff Productivity
  • Maintaining HIPAA Compliance
  • Optimizing Your Office Tasks

  • Simplifying Insurance Processes

  • Streamlining and Saving Time

Recovery Center Call Agent FAQs

What is a recovery center call agent?2024-11-06T14:32:18-08:00

A recovery center call agent is a sophisticated AI tool that remotely providing administrative and support services to recovery centers and addiction treatment facilities.

They can assist with tasks such as managing inbound patient leads, data entry, customer support, etc.

What types of tasks can a recovery center call agent handle?2024-11-06T14:32:36-08:00

Call agents in recovery centers can handle various tasks, including managing appointment schedules, answering phones, and responding to emails.

Are recovery center call agents programmed to comply with HIPAA?2024-11-06T14:32:55-08:00

Yes, reputable recovery center call agents are typically programmed to maintain patient confidentiality and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations.

Choosing a call agent who understands and follows these privacy guidelines is crucial.

Can a recovery center call agent work remotely?2024-11-06T14:33:13-08:00

Yes, recovery center call agents are AI software tools that can work remotely and provide services from anywhere with an internet connection. This remote work arrangement allows recovery centers to be flexible and save money.

Are recovery center call agents available 24/7?2024-11-06T14:33:29-08:00

The availability of recovery center call agents can vary. Some offer 24/7 services, while others work during specific business hours. It depends on the AI features and tools your recovery center uses, as well as the agreement and requirements that are set.

How do recovery center call agents ensure data security?2024-11-06T14:33:44-08:00

Call agents take data security seriously. They use secure communication channels, follow data-handling best practices, and may use encryption and safe storage methods to protect sensitive information.

Can a recovery center call agent t assist with insurance billing and claims processing?2024-11-06T14:34:04-08:00

Yes, call agents can help with insurance verification in many recovery centers. The patient can self-verify.

What are the cost considerations when hiring a recovery center call agent?2024-11-06T14:34:23-08:00

The cost of hiring a recovery center call agent varies depending on the plan bundle you choose based on your required functionality. The costs are only hundreds a month and far less than for a staff member to do the same, but only the Wendi call agent does it 24/7.

Some of our Happy Customers

Leading practices trust Wendi.

Reduced admin burden

“The Wendi call agent is a critical member of our team. Since adding her to our website, we have saved hours daily. We’ve also seen a higher new patient count by streamlining the onboarding process. Wendi saved us from hiring someone new at 10X the cost.”

Colleen Hilton, Acuity Counseling

Increased new patient throughput

“We are a group mental health practice with dozens of providers. Wendi has improved our new customer acquisition by 40%, saving us daily hours and producing a 300X ROI within 30 days.”

Tamara Lagalo, Spring Forest Counseling

Go to Top