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Wendi

A female doctor checks her unified inbox from her smartphone in a bright white office with a colorful potted plant.

The Unified Inbox: Streamlining Communication and Simplifying Workflows

Bouncing between phone calls, text messages and email accounts is a chore.  But healthcare providers like you don’t just juggle calls and multiple email accounts. You maintain patient satisfaction while dealing with messages on various systems and apps 24/7. On patient portals alone, messaging rose by 157% from 2020 to 2021 and keeps increasing.  People …

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A Black male doctor looks intently at a smartphone and laptop while seated for patient screening procedures.

How To Do Patient Screening the Right Way

You know the patient screening drill and its importance in the entire healthcare system. If anything proved its linchpin status, COVID-19 did. Ongoing pandemic or not, screening reduces risk factors for you, your staff and your patients. It’s integral to determining ASAP who needs extensive screening tests and who needs routine care. Obtaining and logging …

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An artistic take on insurance eligibility verification features a smartphone, a stethoscope and computer code passing between two hands.

Streamline Insurance Eligibility Verification With These 5 Tips

Let’s face it.  No one likes dealing with insurance eligibility verification — not healthcare providers like you, your staff or your patients. The process can be confusing for patients and frustrating for staff. It involves thousands of moving parts, yet it’s crucial to your bottom line. Beyond securing your revenue cycle, a seamless verification process …

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A yellow stethoscope, blue surgical mask and red hearts illustrate patient experience vs. patient satisfaction in healthcare.

Patient Experience vs. Patient Satisfaction: What’s the Difference?

Everyone in your area knows about “that” clinic. They know the wait times are long, the care is mediocre (at best) and the communication is chaotic. Worst of all, the provider doesn’t have their ducks in a row — and doesn’t seem to care. At that clinic, patient experience and patient satisfaction are dreadful. And …

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A male doctor speaks to a female patient, who is sitting down in front of a window. This communication is fundamental to patient-centric healthcare.

Why a Patient-Centric Approach to Healthcare Is Crucial

You’ve undoubtedly run across the term “patient-centric” when you work in the healthcare field, no matter your specialty. In fact, it’s become something of a buzzword. And because people throw the term around, its real meaning may grow muddled. What is patient-centric care, and why is it so important? We’ll check out patient centricity in …

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Close up image of two people shaking hands.

The Secret to Increasing Patient Acquisition

Increasing patient acquisition isn’t just a strategic goal for your healthcare practice — it’s also a necessity for growth and financial security. But the process of attracting and retaining patients is complex, often requiring both traditional and innovative approaches.  In this article, we’ll uncover the secret to increasing patient acquisition and shed light on some …

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A Black doctor in a gray room checks a tablet for patient messages as part of automated medical answering services. He wears glasses, a white lab coat and a stethoscope around his neck.

Automated Medical Answering Services: Are They Worth It?

You’ve heard patients’ woes when you run a healthcare practice. “Why can’t I reach anyone after hours?” “I have a last-minute change and need to reschedule!” The solution for countless clinics is using a traditional medical office answering service. Callers speak quickly with real people, but receptionists can do only so much, like taking messages …

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A well-dressed professional sending a message on a cellphone

9 Reasons To Use HIPAA-Compliant Texting in Healthcare

Secure and efficient communication is essential in any healthcare setting — especially in today’s digital age. And with the increasing need to share sensitive patient information in real-time, healthcare providers are turning to HIPAA-compliant texting solutions.  In this article, we’ll explore nine compelling reasons healthcare providers should adopt secure texting for healthcare and how medical …

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A close-up image of a healthcare provider's hand holding a patient's hand

How Patient Journey Mapping Revolutionizes Your Healthcare Experience

Healthcare is a constantly evolving industry — especially when it comes to providing patients with the best-possible care and experience.  But as patients navigate the complex healthcare system, they must understand their journey from start to finish. This is where patient journey mapping comes into play.  Patient journey mapping is a powerful tool that allows …

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